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New Homeowner Comfort Survey

Now that you have been in your new home for a full season we wanted to get some information about how you feel regarding your heating & air conditioning systems. This brief survey will help us best serve your comfort needs, and make adjustments that will help your system operate at peak performance for you.

Thank you for taking the time to complete our survey, we want to ensure that your heating & air conditioning systems are giving you the very best in home comfort. Please feel free to contact us with any questions or concerns you may have about your systems.
Your Information
Name:   Street Address:
Home Phone: City:
Email: State: Zip:

Systems & Operations
1. The overall comfort of your home’s temperature?
    Very Satisfied
    Satisfied
    Somewhat Satisfied
    Somewhat Dissatisfied
    Dissatisfied
2. Comfort of temperature room by room?
    Very Satisfied
    Satisfied
    Somewhat Satisfied
    Somewhat Dissatisfied
    Dissatisfied
3. The simplicity of setting your thermostat for a comfortable temperature?
    Very Satisfied
    Satisfied
    Somewhat Satisfied
    Somewhat Dissatisfied
    Dissatisfied
4. Information provided to you about your heating & air conditioning system operation?
    Very Satisfied
    Satisfied
    Somewhat Satisfied
    Somewhat Dissatisfied
    Dissatisfied
5. Information provided to you about your manufacturer’s warranty?
    Very Satisfied
    Satisfied
    Somewhat Satisfied
    Somewhat Dissatisfied
    Dissatisfied
6. The noise of operation of your indoor system?
    Very Satisfied
    Satisfied
    Somewhat Satisfied
    Somewhat Dissatisfied
    Dissatisfied
7. The noise of operation of your outdoor unit?
    Very Satisfied
    Satisfied
    Somewhat Satisfied
    Somewhat Dissatisfied
    Dissatisfied
8. Overall satisfaction with builder?
    Very Satisfied
    Satisfied
    Somewhat Satisfied
    Somewhat Dissatisfied
    Dissatisfied
Service
1. Have you called for a repair or service problem?
    Yes
    No
2. Did your technician arrive promptly to review the problem?
    Yes
    No
3. Was the technician courteous?
    Yes
    No
4. Was the technician professional, show respect for your home, and wear booties over his shoes to protect your home’s flooring?
    Yes
    No
5. Was the problem fixed or reasons given regarding the problem?
    Yes
    No
6. Where you satisfied with the repair or service you received?
    Yes
    No
7. Do you or someone else conduct regular maintenance on your system to ensure its optimum performance?
    Yes
    No
Comfort & Efficiency
1. Have you changed the air filter in the past 3 months?
    Yes
    No
2. Do you or any one in the home have allergies?
    Yes
    No
3. When your furnace is on, does your home’s air appear dry or produce static electricity?
    Yes
    No

4. Does your home’s air feel moist even when the air conditioner is running and cooling the house a comfortable temperature?
    Yes
    No
5. Would you be interested in additional ways to save on your home’s utility costs?
    Yes
    No

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