00:26 30 Jan 20
Chris, Tim and Adam did a great job in fixing our botched up system. Chris was clear and simple in his explaining the problem and the corrections. They were all courteous and respectful of us and our home.They stayed and fixed everything until it was completed. Would definitely recommend. Professional, answered all questions and personable.
17:00 23 Jan 20
Ryan and his Partner arrived on time to install my new gas furnace today. Both were very professional and courteous. Did a great job! I have been a member of your maintenance program for over 15yrs. You guys are Great!!
13:28 17 Jan 20
Jeremiah has been my technician three times now and he's great. He's personable, efficient, and knows what he's doing. I've had my furnace 10 years and a Nest thermostat for at least 7 years. Jeremiah setup my Nest to control my humidifier...I didn't even know that could be done! Very pleased with Airtron and the service received.
20:28 15 Jan 20
Jordan was very friendly and arrived promptly within the 30 minute phone call notification I received prior to his arrival. Reviewed my unit's overall performance after service was completed. Will continue using Airtron for my semiannual maintenance and have been a customer since 2014.
01:51 03 Jan 20
Chris did an excellent job! Service was thorough as usual. Never try to oversell. Very honest with all issues. I appreciate the transparency that this company always provides. I will continue to be a loyal customer.
Michael H. S.
14:14 31 Dec 19
Erik M. just left after giving my furnace its annual checkup. As with every Airtron tech who has come to my home over many years, Erik was on time, careful, and efficient. He took his time explaining what he did and what was right and "wrong" with my heating system. These guys are the best.
02:36 18 Dec 19
Airtron is a fine company for heating and air conditioning needs. They always solve any problems I have, and the technicians are generally friendly and knowledgeable and take the time to explain the work they have done. I highly recommend Airtron.
14:10 16 Dec 19
I have a new home with a new furnace and was surprised I was having issues already. The technician was very knowledgeable and explained everything that he was doing to get the unit to work properly. I appreciate that kind of customer service.
15:30 09 Dec 19
Chris was quick to solve the problem & give me more knowledge about the humidifier. He also noticed my cold air returns were dirty. Cleaned them (he offered!) & will pay attention to them from now on. I have been very pleased with all Airtron service providers. Very professional & friendly!
21:55 23 Nov 19
I don’t recall the mans name who came to my house (I’m bad with names) but he was super helpful and was even extra quiet once he noticed we had a sleeping baby in the house. He handled all of the issues we were having and was very helpful!
12:39 23 Nov 19
Technicians Kyle and Jonathan performed routine maintenance and cleaning and were clean and efficient with their work. They also gave me some ideas and tips to get better performance and comfort out of the heating system. Great experience.
21:25 22 Nov 19
Great customer service. Technicians were friendly, welcoming, and got the job done with no problems. They carefully explained what was wrong and took the time to make sure it did not happen again.
Terry J W.
19:36 21 Nov 19
Great service and on-time. We have a maintenance plan and are very happy with the service we receive. The technicians are all sharp and speak well to customers. Always willing to answer questions and polite as can be.
01:23 18 Nov 19
We had Airtron come out to look at our heater and give us a quote for a total replacement. He left and said he would get us the quote that night. It’s been 4 days, and we have heard nothing. Definitely going with someone else.
20:57 15 Nov 19
Excellent service today. Was given notice prior to Airtron’s arrival and Technician Jordan was very courteous and professional throughout his analysis of our heating and cooling systems. Would definitely recommend to others.
18:57 12 Nov 19
Brandon R did the winter check-up of our system. He was professional, knowledgeable and courteous. He was able to answer our questions and provide information we hadn’t considered.
17:44 06 Nov 19
Update - Just had Chris Thomas out from Airtron to do our fall tune-up and as usual, he did a great job! Now we'll be warm no matter what winter throws at us!Chris Thomas did a great job for us! He's extremely thorough and very professional. Thank you Airtron and thank you Chris for giving us both cool air for the summer, and peace of mind!
15:47 24 Oct 19
Michael Speckman was pleasant and professional. He introduced himself to both of us and told us what he was going to do on the furnace inspection and put the unit in heating mode. He did a nice job of explaining the work completed and sent a report via email. Nice job.
20:30 21 Oct 19
The technician, Jordan Hart, arrived promptly and provided a thorough explanation of the issue. He was respectful and knowledgeable; most importantly, he resolved the issue. This was our first experience with Airtron, and the first impression was, indeed, a good one.
17:31 21 Oct 19
AirTron gave a time range of when they would arrive and then called prior to arrival. This was very helpful. The tech performed a thorough fall maintenance service. He took his time and cleaned up his work. The tech communicated well what he was doing and explained the results. He also addressed some balance issues and indicated that if the results did not meet expectations to call and he would come back and address any remaining issues. Excellent customer service.
16:40 09 Oct 19
Aaron is a polite and thoughtful technician. We appreciate all of his help on our new furnace. It's nice to see someone who has respect and cares about their job.
21:53 02 Oct 19
We are Very Happy with your Warranty Tech Josue Alberto. I will request for him with any future service we need. We will continue to use Airtron because of Josue! Thanks Airtron and Thank you very much Josue! A happy customer.
16:31 30 Sep 19
We have been Airtron customers for years. We always request Brandon Ratliff because he is awesome! He’s very thorough, knowledgeable and is super nice! We will keep requesting him and referring people to him because he is the best!!
11:12 26 Sep 19
I don't remember the names of the two people that came out but they were both wonderful. The gentleman who came out initially was very professional and was able to figure out the problem without difficulty. A part needed to be ordered and was available the next day. The man that installed was friendly and professional and explained what he would be doing. My AC seems to be working well.
20:35 12 Sep 19
Airtron provides the best service that I have experienced in my last 55 years living in the Indianapolis, Carmel and Zionsville area. The service technician, Jeremiah is very nice and professional. He took time to explain to me the minor defect of the pressure switch and repaired it immediately. He also took the opportunity to examine other parts of the unit. I would definitely call them if the unit encounters any trouble in the future.
18:40 11 Sep 19
I called this morning because our air conditioning unit was not cooling. They sent a technician within hours. Brandon, the tech, diagnosed and determined we needed to have the outside dual capacitor replaced. Brandon not only explained things well, but also gave me some good advice. I am so glad that we have the maintenance coverage plan.
14:51 27 Aug 19
We have been customer's of other HVAC companies, but none compare to Airtron. Specifically, Jonathan Hart is by far the best technician my family has had the pleasure to work with. He is meticulous and very thorough in his work. He does an amazing job and always takes the extra time to explain everything in detail to keep us informed about our system. Thank you Jonathan and thank you Airtron.
17:27 21 Aug 19
Dave Gardner did a fantastic job. Double checked furnace for winter tune-up and A/C unit for pressures. Provided explanation of his work as he went thru the checklist. Amazing enough, no con job for extra parts or service. This is what I like best about Airtron.
23:42 15 Jul 19
Salesman Ray did a fantastic job of explaining all the options for a new furnace and air conditioner. He broke down each option's cost with absolutely no sales pressure. Estimate was received in a timely manner and when I noticed one item missing, Ray immediately fixed it and sent out a new one. When technicians Kyle and Andy came to install, they arrived just when they said they would and they were extremely professional and friendly. They took the time to explain the new system thoroughly. Pricing was reasonable and I would recommend Airtron to others in need of a new HVAC.